At KB LUXURY WATCHES, customer satisfaction is our top priority. We want you to feel confident and secure when purchasing a luxury timepiece from us. Please read our return and refund policy carefully.
Returns are accepted within 14 days of delivery.
The item must be unused, unworn, and in the same condition as received.
The watch must be returned with all original packaging, tags, warranty cards, certificates, and accessories.
Any product that shows signs of wear, alteration, or damage will not be eligible for return.
Watches purchased on final sale or clearance cannot be returned.
Customized or specially ordered watches are non-refundable.
Contact our customer support team at support@kbluxurywatches.com within the return period to request authorization.
Once approved, you will receive detailed instructions and the return shipping address.
Customers are responsible for secure packaging and shipping costs of the return, unless the item arrived damaged or defective.
We recommend using an insured and trackable shipping service.
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Please note: Shipping costs are non-refundable.
We currently do not offer direct exchanges. If you wish to change your purchase, you may return the item (if eligible) and place a new order.
If your watch arrives damaged or defective, please contact us immediately within 48 hours of delivery. We will arrange for repair, replacement, or a full refund.
For any questions regarding returns or refunds, please contact us:
📧 support@kbluxurywatches.com
Excepciones / artículos sin devolución
Ciertos tipos de artículos no pueden devolverse, como los productos perecederos (como alimentos, flores o plantas), los productos a medida (como pedidos especiales o artículos personalizados) y los artículos de cuidado personal (como productos de belleza). Tampoco aceptamos devoluciones de materiales peligrosos, líquidos inflamables o gases. Si tienes alguna pregunta o duda sobre un artículo concreto, ponte en contacto con nosotros.
Desafortunadamente, no podemos aceptar devoluciones de artículos en oferta o tarjetas de regalo.
Cambios
La forma más rápida de asegurarte de conseguir lo que buscas es devolver el artículo que tienes y, una vez aceptada la devolución, hacer una compra aparte del artículo nuevo.
Periodo de reflexión de 14 días de la Unión Europea Sin perjuicio de lo anterior, si la mercancía se envía dentro de la Unión Europea, tienes derecho a anular o devolver tu pedido en un plazo de 14 días, por cualquier motivo y sin necesidad de justificación. Al igual que en el caso anterior, el artículo debe estar en las mismas condiciones en que lo recibiste, sin usar, con las etiquetas y en su embalaje original. También tendrás que tener el recibo o comprobante de compra.
Reembolsos
Te informaremos cuando hayamos recibido e inspeccionado tu devolución y te comunicaremos si se ha aprobado el reembolso o no. Si se aprueba, se te reembolsará de forma automática en tu forma de pago original en un plazo de 10 días hábiles. Recuerda que el banco o la entidad emisora de la tarjeta de crédito pueden tardar algún tiempo en procesar y hacer efectivo el reembolso.
Si han transcurrido más de 15 días hábiles desde que aprobamos tu devolución, ponte en contacto con nosotros a la dirección pixeliadesign.hn@gmail.com.
At KB LUXURY WATCHES, customer satisfaction is our top priority. We want you to feel confident and secure when purchasing a luxury timepiece from us. Please read our return and refund policy carefully.
Returns are accepted within 14 days of delivery.
The item must be unused, unworn, and in the same condition as received.
The watch must be returned with all original packaging, tags, warranty cards, certificates, and accessories.
Any product that shows signs of wear, alteration, or damage will not be eligible for return.
Watches purchased on final sale or clearance cannot be returned.
Customized or specially ordered watches are non-refundable.
Contact our customer support team at support@kbluxurywatches.com within the return period to request authorization.
Once approved, you will receive detailed instructions and the return shipping address.
Customers are responsible for secure packaging and shipping costs of the return, unless the item arrived damaged or defective.
We recommend using an insured and trackable shipping service.
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Please note: Shipping costs are non-refundable.
We currently do not offer direct exchanges. If you wish to change your purchase, you may return the item (if eligible) and place a new order.
If your watch arrives damaged or defective, please contact us immediately within 48 hours of delivery. We will arrange for repair, replacement, or a full refund.
For any questions regarding returns or refunds, please contact us:
📧 support@kbluxurywatches.com